Customer Engagement Specialist

Shaw Media   Crystal Lake, IL   Full-time     Call Center / Customer Service
Posted on May 6, 2023
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Shaw Media is looking to welcome a full-time Customer Engagement Specialist to help grow and retain our newspaper and digital news subscribers. 

The specialist will support marketing initiatives to retain print and digital subscribers, including regular reporting to track these initiatives and other key subscriber metrics.


About This Opportunity:  The successful candidate will be willing to learn and become proficient in new systems, be able to work in a fast-paced environment and have a strong drive to achieve performance goals.  The position will require a thorough understanding of Shaw Media’s print and digital products, as well as the markets they serve.  Computer skills including the use of Excel, the ability to hear and communicate via phone, and the use of email are required.  Previous experience in a customer sales or retention role is preferred. Hours of the position are 8:00 a.m. – 4:30 p.m. Monday – Friday.

About Shaw Media: Shaw Media publishes over 150 titles in Illinois and Iowa. Its holdings include websites, newspapers, magazines, and a digital marketing services division. Founded in Dixon, Illinois, Shaw Media has been privately owned by the Shaw family since its inception in 1851.

Enjoy the Rewards of Working Among the Best: In return for your contributions to our success, Shaw Media offers a comprehensive benefits package, including paid time off, medical, dental, vision, life, and 401(k) with company match.


Qualified candidates, please submit a cover letter, along with a resume:

Or mail it to us at:

Shaw Media
Attn: Customer Engagement Specialist
PO Box 250
Crystal Lake, IL 60039

Shaw Media is an Equal Employment Opportunity and Drug-free Employer
Pre-employment background check and drug screen required
This posting may not include all duties of the position.