Customer Service Specialist

Shaw Media is looking to welcome a full-time Customer Service Specialist to help grow and retain our newspaper and digital news subscribers. 

The coordinator will support marketing initiatives to retain print and digital subscribers, including regular reporting to track these initiatives and other key subscriber metrics.

About This Opportunity: The successful candidate will be willing to learn and become proficient in new systems, be able to work in a fast-paced environment and have a strong drive to achieve performance goals.  The position will require a thorough understanding of Shaw Media’s print and digital offerings, as well as the markets they serve.  Basic computer skills including use of Excel, ability to hear and communicate via phone, and use of email are required.  Previous experience in a customer sales or retention role preferred. Hours of the position are 8:00 a.m. – 4:30 p.m. Monday – Friday. This position offers an hourly base plus a generous commission plan. 

About Shaw Media: Shaw Media publishes over 150 titles in Illinois and Iowa. Its holdings include websites, newspapers, magazines, and a digital marketing services division. Founded in Dixon, Illinois, Shaw Media has been privately owned by the Shaw family since its inception in 1851.

Enjoy the Rewards of Working Among the Best: In return for your contributions to our success, Shaw Media offers a comprehensive benefits package, including paid time off, medical, dental, vision, life, and 401(k) with company match.

Apply Today!

Please submit a cover letter along with your resume to: 

Or mail it to us at:

Shaw Media – Customer Service Specialist

Attn:  Human Resources

PO Box 250

Crystal Lake, IL 60039

Shaw Media is an Equal Opportunity and Drug-Free Employer.  

Pre-employment background check and drug screen required.

This posting may not include all duties of the position.